Overview

At My EV Mechanic, we stand behind the quality of our electric vehicle products, kits, and training materials. If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

To qualify for a return, the product must be unused, in original condition, and returned in its original packaging. Proof of purchase is required for all return requests.

Non-Returnable Items

Certain items are not eligible for return due to their nature:

• Downloadable software or digital training materials

• Custom-built or special-order EV kits

• Gift cards

• Any used or installed EV components

• Safety or high-voltage components that have been used or tampered with

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original payment method within a few business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your payment provider

3. Contact your bank regarding processing delays

If you still have not received your refund, please contact us at info@myevmechanic.com.

Sale Items

Only full-priced items are eligible for refunds. Discounted or sale items are non-refundable unless they are defective or damaged.

Exchanges

We only replace items if they are defective or damaged upon arrival.

To request an exchange, contact us at info@myevmechanic.com and provide details of the issue. We will guide you through the replacement process.

Shipping Returns

To return a product, please ship it to the address provided by our support team.

• Customers are responsible for return shipping costs

• Shipping costs are non-refundable

• If a refund is approved, return shipping costs may be deducted

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee receipt of returned items without tracking.

Gifts

If the item was marked as a gift during purchase, you will receive a store credit once the return is approved.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Need Help?

If you have any questions regarding refunds or returns, please contact us at:

📧 info@myevmechanic.com
📞 (760) 887-5850

Our team is here to assist you and ensure a smooth experience.